Shopping Center Business

MAY 2018

Shopping Center Business is the leading monthly business magazine for the retail real estate industry.

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CUSTOMER SERVICE 210 • SHOPPING CENTER BUSINESS • May 2018 launched in 1959 with a single shopping center in Blacktown in Western Sydney. "Malls used to use a traditional index- ing of brands," says Ruddick. "But with the overlay of new brands and new plat- forms we're creating, we have the oppor- tunity to communicate with our custom- er like we never have before. What we're doing at Century City, UTC and Valley Fair is a massive shakeup of our tradi- tional curation model to adapt to the local community." UTC San Diego has received a $600 million renovation, and Valley Fair in San Jose is undergoing a $1.1 billion renovation. Westfield's personalized services tai- lored to the customer and unique to the community go beyond the human element of the concierge staff or an efficient valet experience. In 2017, Westfield spun off its technology division, Westfield Labs, into a separate company called OneMarket. OneMarket is a data sharing network that links retailers with venues and brands to facilitate data sharing and to imple- ment new technologies, such as artificial intelligence. It's all part of creating a "fric- tionless" world that stands up to Amazon and upends the model of retailers running their businesses inside silos within a shop- ping center. From the customer's perspec- tive, the idea is that all of these behind-the- scenes efforts are felt, not seen, inside a Westfield center. "We're infusing people's lifestyle to bring together an ecosystem of health and wellness, food and entertainment," says Ruddick. "We have approximately 40 new retailers at Century City now, all because retailers are seeing our brand in a different light. We want to be relevant, provide an unbelievable level of service, and infuse into the community. That's how we want people to define what we're doing. We don't want people to say, 'they're a mall developer' because we're not purely retail. Retail is a function that's just one part of the places that the new customer is look- ing for." SCB Westfield has rolled out a VIP program at Westfield Century City designed for shoppers who want privacy and exclusive service, including one-on-one meetings with associates at any of the center's stores. Request a demo or sign up for a FREE trial at: or Call (800) 898-MALL 800-898-6255 At run searches on over 8,300 major US and Canadian shopping centers and their 315,000+ associated tenants...24/7! 8,300+ Who owns THAT center? How many centers are being redeveloped? Which competitors are co-tenants in the same mall? • • • Quickly Access Answers Such As: View, Print, Export and Map Your Results! Major Shopping Centers & Malls 315,000 Tenant Locations 26,000+ VIP Contacts 4,400+ Site Leasing Plans Get The Exact Data You Need, When You Need It. VISIT US AT ICSC RECON MAY 20 TO 23, 2018 LAS VEGAS - BOOTH # N1329

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